About: Zak Barbarosh
My name is Zak Barbarosh. For the last four years I have been been working as an Application Coach for Apple’s Teacher Technology Support Center contract with the Broward County School District. I am the North Area School’s Representative responsible for coordinating and providing application training and "on demand" help desk support for both the Mac and XP products. During a normal week, I give 1 to 1, small groups and large groups learning sessions on a variety of Broward County Supported applications. I am also responsible for training design, website creation and maintenance, and various video production projects using the entire iLife Suite of applications. I also assist schools with using their iPod carts; setting-up the media host, choosing the content and syncing the iPods. Prior to my work with the Teacher Technology Support Center, I was living in the resort town of Cabo San Lucas, Mexico where I owned and operated a demanding internet cafe. I was responsible for every aspect of the business; network design/set-up and maintenance, hardware/software/network trouble shooting. Of course, I was also in charge of the non-computer aspects of a business; hiring, training, sales, accounting, purchasing, etc. Before leaving the states, I worked for Dantz Development Corporation (the creators of Retrospect Backup Software) as an International Tech Support Engineer. I provided excellent customer support (in Spanish and English) relating to all aspects of our Mac and PC products. This includes hardware and software troubleshooting and diagnosis of customer issues. I have also had the opportunity to work as a black box software tester in my position as Software Test Engineer. I was responsible for finding bugs, bug reporting with Bugzilla and re-testing the fixes. I am extremely organized, dedicated, detailed oriented, and always maintain professionalism in every situation.
I work for the Professional Development Support Department of The Office of Talent Developmentam as the Webmaster for the School Board of Broward County Talent Development website. I am also the District Systems Adminstrator for both Brainshark and Wikispaces. The Professional Development Support Department of The Office of Talent Development, provides the guidance, support and coordination for professional development at both the school and district levels.
I designed the setup procedures for student, teacher and administrator iDevices for Broward County. My job intailed providing district-wide employee training focusing on the use of the iPads and iPod Touches in the Classroom. I was responsible for developing instructional material and handouts for iDevice setup, rollout, Sync Station Server syncing and maintenance of iPad and iPod touch carts. I assisted in the creation the Broward County School District’s iDevice policies and implemented the Volume Purchasing Program in the Broward County School District to insure that the District stayed in compliance with the Apple Licensing Agreement. As part of the Teacher Technology Support Center, I created, maintained and updated the TTSC organization’s website being responsible for content and layout. I also maintained organizations social media presence using Facebook and Twitter
I provided training to new employees and internal/external clients on technical issues. In addition, I conducted skills training classes for Broward County School Teachers ranging from 1 to 80 participants on various school-board supported applications (iLife Suite, iWork Suite, Promethean, SMART, MS Office Suite, web browsers). I was responsible for creating training workshops on topics such as using the iPod Touch/iPhone in the classroom and storytelling using iMovie and iPhoto, taught training classes for both the PC and Macintosh Operating Systems and created and maintained a Training Website, TTSC Services Website and Wiki. Lastly, I created marketing materials and online training videos for the TTSC.
